- Tuesday, May 8
- Wednesday, May 9
- Thursday, May 10
| 8:00 a.m. Tee Off | Southern Gaming Summit / BingoWorld Golf Tournament The Bridges Golf Club at Hollywood Casino, Bay St. Louis, MS (Additional fee required to participate, select this option when registering for the event) (Space is limited, participation is open to all Full Conference attendees) |
| 11:30 a.m. - 1:00 p.m. |  Global Gaming Women LuncheonLocation: Grand Biloxi Steakhouse, Grand Biloxi Casino, Hotel & Spa Global Gaming Women Roundtable
(Additional fee required to attend, select this option when registering for the event) (Space is limited, attendance is open to all Conference attendees) |
| 6:00 p.m. – 9:00 p.m | Southern Gaming Summit / BingoWorld Welcome Reception Hard Rock Live at Hard Rock Hotel & Casino Sponsored by:  |
| 9:00 a.m. – 11:15 a.m | Another Look at Dealing with Hotheads, Squeaky Wheels and Plain Old Mean Nasty People (Conflict Management and Customer Recovery for your Bingo Hall Employees) Speaker: Steve Browne, President, Raving Service |
| 9:00 a.m. – 10:00 a.m | Get ‘Em and Keep ‘Em Speaker: Larry Farrell, Independent Bingo and Gaming Consultant |
| 9:00 a.m. – 10:00 a.m | Tribal Gaming: Returning to Its' Bingo Roots? Chairman: Scott Gothberg, Bingo/Pull-Tab Manager, Mystic Lake Casino Bingo Panelists: Tim Davis, Director Bingo Operations, FT. McDowell Casino Conrad Granito, General Manager, Coushatta Casino & Resort Terrie Hendrix, Bingo Manager, Swinomish Casino & Lodge |
| 10:15 a.m. – 11:15 a.m | Promotions! Promotions! Promotions! Speaker: Clyde Bock, Manager, Imperial Connection Bingo Hall |
| 10:15 a.m. – 11:15 a.m | A Tribal Marketing Challenge - Bingo Vs Casino! Chairman: Eric Casey, Sales Manager, Planet Bingo Inc. Panelist: Don Damond, Director of Gaming Operations, Mystic Lake Casino |
| 11:30 a.m. – 12:30 p.m | Keynote Address Keith Smith, President & CEO, Boyd Gaming Corporation |
| 6:00 p.m. – 9:00 p.m |
20th Anniversary of Gaming Celebration Sponsored by |
| 9:00 a.m. – 10:00 a.m | Beyond The Horizon: Preparing for Technology Chairman: Michael Capen, Development Manager State Governments, GLI Panelist: Dirk Schillebeeckx, President/CEO, Kodiak Entertainment |
| 9:00 a.m. – 10:00 a.m | What's Available in Paper? Speaker: Steve Scigo, Sales Representative, American Games |
| 9:00 a.m. – 10:00 a.m |  Who Are Your Players and What Do They Want? Presenter: Paul Lauzon, Sr. VP & Managing Director, Lottery & Gaming, Ipsos Reid |
| 10:15 a.m. - 11:15 a.m. | Player Tracking: Why aren't you using it? Speaker: Steve Waller, Bingo & Gaming Consultant |
| 10:15 a.m. - 11:15 a.m. | Increasing Pull-Tab and Event Ticket Revenue Chairman: Sonny Weathersby, Director, Charitable Gaming, Mississippi Gaming Commision Panelists: Ronnie Baker, Sales Manager, Thompson All-Bingo Supply Inc., Texas Chris Grundler, Sales Manager, Lancaster Bingo Company |
| 10:15 a.m. - 11:15 a.m. | Essential Skills: Developing Your Bingo Workforce Speakers: Judith Hayes, Director, Canadian Gaming Centre of Excellence Dayna Hinkel, Development Officer, Canadian Gaming Centre of Excellence |
| 11:30 a.m. - 12:30 p.m. | Better Bingo Callers Speaker: Jeffrey L. Minch, President/CEO, Littlefield Corporation |
| 11:30 a.m. - 12:30 p.m. | Sandwich Magic Speaker: Kent Cummins, Food & Beverage Consultant |
| 11:30 a.m. - 12:30 p.m. | A Primer For Managers Speakers: Richard Bunkley, Regional Manager, Littlefield Corporation Tim Kerr, Manager, Forum Super Bingo Weldon Russell, Corporate Director Bingo, Keno & Poker, Station Casinos |
| 11:30 a.m. – 12:30 p.m | Keynote Address James Murren, Chairman and CEO, MGM Resorts International |